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Actual Customer Reviews |
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 4.67 out of 5 -
(Simple STM) Simple, fast, informative service. My agent was very helpful in
helping me make the best decision for ME. - Submitted by Stephanie on 7/2/2009 8:42:06 AM
 5 out of 5 -
(Simple STM) price and service - Submitted by Barbara on 6/28/2009 11:21:45 PM
4.6 out of 5 -
(Simple STM) Your customer service is top notch! Thank you. - Submitted by Sarah on 6/25/2009 2:08:16 PM
4.2 out of 5 -
(Smart STM) Over all a good experience for the needs to be met. - Submitted by Bribiel on 6/22/2009 1:21:53 PM
5 out of 5 -
(Simple STM) I needed something quick to cover me from undergrad to grad school and this was perfect. - Submitted by Meghan Frum on 6/20/2009 8:16:55 AM
4.2 out of 5 -
(Simple STM) Please make it more benefit for us when we go to doctor's office. - Submitted by Cecilia Pham on 6/20/2009 12:41:43 AM
4.6 out of 5 -
(Smart STM) The deductible is incredible. My husband and I seldom use insurance at all. It would be nice to have the
option of at least attending a visit to the doctor at least one time during the covered period. One good
aspect, if an emergency occured we are covered at a fairly descent rate. - Submitted by Donna Dion on 6/13/2009 4:24:05 AM
4.4 out of 5 -
(Simple STM) The only compliant I have is that I had left several voicemail messages and sent two e-mails before an
agent contacted me. I had a question about renewing my Simple STM plan and was trying to reach an
agent. The agent who contacted me answered my question and I thought she was professional and was
pleasant to talk to. - Submitted by Gary Wilkins on 6/11/2009 7:35:43 AM
4.5 out of 5 -
(Simple STM) The overall experience was great. I had a great experience with the support staff (Jennifer Hoch). I would
suggest to provide more information about what exactly is covered in the plan and how much (if any) is
the copay for doctors visits and all.
Thank you. - Submitted by Mario Cruz on 5/19/2009 7:10:34 PM
5 out of 5 -
(Smart STM) Fast, simple, affordable too, great! - Submitted by Michael on 5/6/2009 10:26:00 PM
4.9 out of 5 -
(Simple STM) It was very easy to get and priced very well!! Thank you:) - Submitted by Ashley Gillenwater on 4/29/2009 8:30:53 AM
4.6 out of 5 -
(Simple STM) Instant coverage at affordable prices - Submitted by jjjj on 4/23/2009 11:45:02 PM
5 out of 5 -
(Smart STM) The price was comparable to other companies, but the service was awesome. THANKS TO JENNY KOCH. - Submitted by Terry McCaig on 4/11/2009 9:22:05 AM
4 out of 5 -
(Simple STM) Customer support was excellent, price was higher than other
plans; but communication and explanations were
excellent. Thank you. - Submitted by zz on 4/1/2009 9:09:23 AM
4.7 out of 5 -
(Simple STM) nothing - Submitted by Amy Hurt on 3/31/2009 10:25:19 AM
4.86 out of 5 -
(Smart STM) I really appreciated the price and simplicity of the insurance product. - Submitted by Melanie Sikkenga on 3/26/2009 10:35:31 AM
5 out of 5 -
(Simple STM) yes, I had a good experience. I am healthy and am glad to be that way, and also glad to have the
coverage for the other things, should I need it. I think that, for the future, as just a comment, perhaps
a "personal" consultant or someone to talk to about health issues or using the policy would be nice, you
know--a nurse or something. But really, everything was great.
warm regards,
c. Bolling - Submitted by Chad Bolling on 3/21/2009 11:31:56 PM
4.8 out of 5 -
(Smart STM) This system was very easy to use and was relatively cheap compared to other carriers. - Submitted by Shannon Stone on 3/19/2009 7:58:33 AM
5 out of 5 -
(Simple STM) No problems so far. My card came in the mail very fast. - Submitted by Bev on 3/9/2009 11:37:45 PM
5 out of 5 -
(Simple STM) My card arrived fast.No problems with my bank account deductions. - Submitted by Adam on 3/9/2009 11:36:32 PM
4.22 out of 5 -
(Simple STM) I have not filed any claims, and I have only one complaint about
my plan. "Six months" is a misleading description of 6 x 30
days. It needs to be made even clearer that a "six-month" plan
is limited to 180 days (several days shorter than any series of
six actual calendar months). The information *was* in the
written plan description, but although I am generally a careful
reader, I missed the importance of the definition of a month as
30 days, and nearly waited too long to reapply for a second
"six-month" plan. Customer service *was* helpful in explaining
this when I called. - Submitted by Susie Lorand on 3/5/2009 4:05:59 PM
4.1 out of 5 -
(Simple STM) It has been very difficult to get through to a customer service representative when I call. However, when
I leave a voicemail it is promptly returned, which I greatly appreciate! I wish the plan details were a little
clearer, as it was difficult for me to determine how a regular doctor's visit and lab work would be covered.
Overall I've been satisfied with the Simple STM plan! - Submitted by Jessica on 3/2/2009 8:06:48 AM
4.7 out of 5 -
(Smart STM) Really helpful staff. Good prices. - Submitted by Lindsay on 2/20/2009 9:18:40 AM
5 out of 5 -
(Simple STM) I was very impressed by the agent and her knowledge and the easyness of getting on the plan. - Submitted by Julie Ker on 2/19/2009 3:10:54 PM
4.2 out of 5 -
(Simple STM) I was very happy with the price for the short term coverage that I needed. It was not expensive or
cheap, it was right in the middle which is what I was looking for. - Submitted by Seth L Sirover on 2/11/2009 6:17:28 AM
4.4 out of 5 -
(Simple STM) I have not been with the Simple STM Plan for very long, therefore, I haven't used it very much. BUT, the times
I have used it, are very pleasant. The phone operator was very personable and took care of my problem right
away. The best part of the whole deal is that I didn't have to wait on the phone very long! Thank you very
much for that. - Submitted by Patti Pickett on 2/7/2009 2:12:59 AM
4.86 out of 5 -
(Simple STM) very fast and easy... no long medical history or listing
previous providers - Submitted by Brendan on 1/26/2009 8:47:41 AM
4.78 out of 5 -
(Smart STM) The customer service rep I spoke with was extremely friendly and
helpful. - Submitted by Shane on 1/23/2009 1:01:00 AM
4 out of 5 -
(Simple STM) So far I have had a good experience. I have not had to use it yet but the price is fair and my agent was
great. I hope the service is as good. - Submitted by Jack Walls on 1/14/2009 9:46:48 PM
4.7 out of 5 -
(Smart STM) I am new, so I don't know much about how the plan works, but I enjoyed the process of selecting and
purchasing a plan. - Submitted by Aaron McNeil on 1/14/2009 12:32:22 AM
4.4 out of 5 -
(Smart STM) Was a good value during a difficult time for me... - Submitted by RY in TN on 1/12/2009 11:08:02 AM
4.71 out of 5 -
(Smart STM) simple and fast - Submitted by CB on 1/7/2009 5:47:30 PM
4.4 out of 5 -
(Simple STM) Phone conversation with rep. was informative and professional.
Thankfully, I have not had to use the policy, so I can not rate the plan fully. - Submitted by dave on 1/2/2009 8:46:51 PM
5 out of 5 -
(Smart STM) While I haven't had to use the insurance, service was immediate, and well explained - really eased our
mind during a transition period. Thanks! - Submitted by Ellen on 12/23/2008 8:03:49 AM
4.8 out of 5 -
(Simple STM) Excellent customer service! My numeric score for that would have been 10+ had that been available!
Fortunately, I did not need to use the medical insurance during my subscription period. I would not be shy
about recommending your company to others. - Submitted by Pat on 12/19/2008 11:56:22 PM
4 out of 5 -
(Simple STM) Plan is good for price.. Had a ? on a Saturday and was unable to get answer's left me a little worried till
Monday. - Submitted by Cobi on 12/17/2008 12:36:43 AM
5 out of 5 -
(Simple STM) Polite young lady gave clear, easy to understand information. Price was great. Glad I found you. - Submitted by Nate on 12/10/2008 11:16:36 PM
4.29 out of 5 -
(Simple STM) Sorry, pretty vague feedback - have only had your coverage a couple weeks, and haven't had to use or
call yet. - Submitted by Lisa Cornett on 11/12/2008 5:57:34 PM
4.57 out of 5 -
(Simple STM) I found the plan easy to understand and very affordable. Thankfully, I have not had any claims, but feel
much better knowing I'm covered in case of a serious illness or accident while I take a semester off college. - Submitted by ChiTownKid on 11/11/2008 4:29:05 PM
4.3 out of 5 -
(Simple STM) easy - Submitted by Robert Tarde on 11/10/2008 7:34:36 AM
4.1 out of 5 -
(Simple STM) Overall, my experience with this complany has been pleasant. - Submitted by Shannon on 11/5/2008 9:29:40 AM
4.8 out of 5 -
(Simple STM) Josh was incredibly helpful. - Submitted by james Gardner on 10/29/2008 8:05:29 AM
4.71 out of 5 -
(Smart STM) Your website makes finding the right policy and buying it very simple! - Submitted by Richard Streett on 10/27/2008 11:23:52 PM
4 out of 5 -
(Simple STM) Service was fine and I encountered no problems. - Submitted by aylc on 10/17/2008 8:57:03 PM
4.22 out of 5 -
(Simple STM) Josh was a great help. He was both friendly and professional and handled my unique questions quickly. - Submitted by Katleen Attridge on 10/7/2008 7:36:09 AM
5 out of 5 -
(Simple STM) Karen Warnlof provided outstanding customer service. I am 19 and working part time, however, my job
don't offer medical insurance until I get promoted to full time. I tried to continue my medical insurance with
my dad plan and pay the additional fees ($150 per month). They refused my application because I didn't
have a physical on file. I couldn't understand since I had been a member from birth to 18 years old and
since I turned 19 years old and didn't have a physical on file they refuse my application. Thank you very
much for your excellent support. - Submitted by Steven Nagasako on 10/3/2008 10:08:15 AM
5 out of 5 -
(Simple STM) It was clearly described and easy to enroll! - Submitted by Seth on 9/10/2008 8:52:47 AM
4.5 out of 5 -
(Simple STM) I recently joined Short Term Medical. It was easy to find the
necessary information and fees to make a decision and enrollment
was a breeze. - Submitted by Lauren on 9/7/2008 8:16:00 PM
5 out of 5 -
(Smart STM) Very Good Plan, Just What I needed When I Needed it. Thank You CobraInsurance.com - Submitted by Jim G. & Family on 8/26/2008 11:03:06 AM
4.33 out of 5 -
(Simple STM) It would be nice if it was possible to purchase insurance for
less than 1 month. - Submitted by Michael Sullivan on 7/30/2008 4:34:20 PM
4.29 out of 5 -
(Smart STM) very easy to use and simple to understand, having said that we hop we do not have to use it!
thanks - Submitted by Kyle on 7/30/2008 9:53:45 AM
4 out of 5 -
(Simple STM) The cost of this temporary insurance is really affordable and it was so easy to apply for. - Submitted by Vjdegnan on 7/24/2008 8:08:43 AM
4.11 out of 5 -
(Smart STM) The policy only goes into effect next week, but the customer
service was very good. - Submitted by Adam on 7/15/2008 11:45:12 PM
4.43 out of 5 -
(Simple STM) An easy purchase. I just used the Web site. - Submitted by Joe Olsen on 7/14/2008 2:56:36 PM
4.4 out of 5 -
(Simple STM) The times I called I did not always reach a person the first time around; however, customer support replied
quickly to my phone messages and were courteous during our conversations. - Submitted by Jen on 7/8/2008 9:10:35 AM
4.9 out of 5 -
(Simple STM) The STM medical insurance was perfect for me. I am recently married and had to be cut off of my dad's
plan. The STM offered exactly what i needed at a great price! Thanks alot - Submitted by Lacey Jernigan on 6/14/2008 5:30:40 PM
4.33 out of 5 -
(Simple STM) Good product, competitive pricing. Very flexible around our changing plans. Overall very satisfied. Only
other comment: when calling in, we never get a live person, however our calls are always returned
promptly. - Submitted by Phil on 5/29/2008 9:00:11 PM
4.44 out of 5 -
(Simple STM) I would prefer a better drug plan - Submitted by Lane Atkin on 5/27/2008 8:53:42 AM
4.57 out of 5 -
(Smart STM) You get a discount prescription card, but when I took it to my pharmacist, he asked if I'd
paid for it b/c it wasn't worth anything. Luckily, I didn't pay anything for that card
specifically. I haven't actually used the insurance, as I only purchased it for catastrophe
insurance. Good price compared to COBRA though. - Submitted by kc on 5/27/2008 7:48:02 AM
4 out of 5 -
(Smart STM) Our plan will be active June 1, I look forward to using your
service. But overall we are pretty satisfied with the package,
timing, and information provided.
Thank you, Sun - Submitted by Sun on 5/27/2008 12:30:32 AM
4 out of 5 -
(Smart STM) The agent was very helpful.. knew her product and actually cared as to what was best for my needs. - Submitted by Donna Jaget on 5/20/2008 7:01:03 AM
4.4 out of 5 -
(Simple STM) My contact person, Karen, quickly took care of my concerns. I did not have to go through any push this
button series. I was given her extention and was able to contact her direct. I appreciate that very much
since trying to connect to the right person absorbs precious time. - Submitted by kitten on 5/3/2008 3:52:09 PM
5 out of 5 -
(Simple STM) Thank you for your prompt answers to our questions! This is the perfect solution between insurance plans
for the month we needed it. Thank you again! - Submitted by Connie on 4/26/2008 12:46:43 PM
4.14 out of 5 -
(Simple STM) Insurance card was received very quickly. - Submitted by Mark P. on 4/17/2008 4:01:11 PM
4 out of 5 -
(Simple STM) Very helpful. Good plan. Would have liked some kind of prescription plan rather than a discount card. - Submitted by Jen on 4/9/2008 10:15:31 AM
5 out of 5 -
(Simple STM) It was easy, fast and conveninet to work with this company - Submitted by TP on 3/15/2008 9:00:16 AM
4.4 out of 5 -
(Simple STM) All the customer support staff was very helpful & always responded quickly to
emails,questions etc. At this early stage I would rec your company (which by the
way,our financial advisors researched for us & gave it an excellent rating. She was not
previously familiar with your company. I also researched thru Better business Bureau &
the Insurance commissioner's office). Here's hoping the experience continues to be an
excellent one (when used)! Hopefully it will only be needed as a reassurance to us that
we have if needed. Many thanks! - Submitted by Sandra Henderson on 3/11/2008 10:53:45 AM
5 out of 5 -
(Simple STM) everyone treated me great. i already recommended 2 people to your program.i need to cancel because my
new insuance kicked in but you people were awesome. - Submitted by lenny on 3/4/2008 11:17:52 AM
4.75 out of 5 -
(Simple STM) I am temporarily unemployed, and my health insurance could have been continued for a short time with my
old company. I wanted a somewhat longer time to transfer to a new company, and I found this with
Fairmont Specialty. Since it was recommended by Blue Cross/Blue Shield, I felt that I could trust this
company.
Internet service was quick and convenient, and the price was competitive with other plans available. - Submitted by Edward Scott Richardson on 2/27/2008 11:10:42 AM
4.71 out of 5 -
(Simple STM) I have had a good experience so far, the only thing I was mildly
confused about was the billing schedule. I just didn't realize
that it re-billed my credit card automatically, I thought I
might have to call and purchase another month over the phone.
The automatic re-bill is ideal though, it ensures continuity of
coverage. I was very pleased with how easy it was to set
everything up. - Submitted by Henry Wright on 2/22/2008 9:37:04 AM
5 out of 5 -
(Simple STM) Quick and easy to get coverage. - Submitted by Kurt Bickel on 2/17/2008 10:23:10 AM
4 out of 5 -
(Simple STM) I thought it was very easy and efficient to sign up online! Just
still a little unsure if I can visit a doctor and it is covered,
if prescriptions are included at all, or if it is just for
tragic situations. - Submitted by Milania Steigerwald on 2/15/2008 9:16:40 AM
4.75 out of 5 -
(Simple STM) Great customer service!!! - Submitted by stream on 2/8/2008 12:17:56 PM
4.57 out of 5 -
(Simple STM) Selection and price where excellent compared to other plans available. Saved hundreds compared to my
past employeer that offered COBRA as well. - Submitted by Ed on 1/29/2008 11:10:29 AM
4.29 out of 5 -
(Simple STM) Price and ease of purchase were a huge determinate on purchasing this product. I appreciate how quickly
I received the card in the mail. - Submitted by Lori Hanson on 1/28/2008 8:46:56 AM
4 out of 5 -
(Simple STM) I used the insurance already and so far so good with the 80/20 split. I have not needed to contact
customer support. I must say this insurance is much cheaper than Cobra. - Submitted by Nicky on 1/15/2008 9:26:20 PM
4.5 out of 5 -
(Simple STM) Overall, the coverage is good, but it is unclear as to what it
covers in terms of regular checkup/office visits. - Submitted by Kristi Osborn on 1/14/2008 1:43:48 PM
4 out of 5 -
(Simple STM) This will be the first 30 day period that I have had FSG as a
health insurance plan for my son. Service so far is good. - Submitted by Janet Drummond on 1/3/2008 8:38:42 AM
5 out of 5 -
(Smart STM) I am grateful that I was able to find this insurance while I
am out looking for work. - Submitted by Daniel A. Kilbane, Jr. on 1/2/2008 5:14:29 PM
5 out of 5 -
(Simple STM) It was a breeze. I completed the application in under five minutes and was able to print out the policy
online. The agent was awesome also. - Submitted by Danny on 12/27/2007 11:33:41 AM
5 out of 5 -
(Smart STM) Thanks I saved a lot of $. - Submitted by HST on 12/21/2007 4:53:25 PM
4.7 out of 5 -
(Simple STM) Since I have just recently joined on Dec. 14th 2007, I have not had the opportunity to use the plan, so it
was hard for me to answer the overall plan questions. - Submitted by Diana Joyce on 12/18/2007 2:33:06 PM
4.3 out of 5 -
(Simple STM) Everything went well. - Submitted by Tam on 12/13/2007 6:37:56 PM
4.14 out of 5 -
(Simple STM) I have just purchased the product and have not had a chance to use it. - Submitted by Kathleen Mahowald on 11/29/2007 7:51:47 PM
5 out of 5 -
(Simple STM) I did everything online, no phone call necessary. I received my insurance cards for me and my family quickly
and we were able to exercise the plan right away. - Submitted by Jason W. Plummer on 11/25/2007 9:40:52 AM
4.7 out of 5 -
(Simple STM) Everything has been great. Had a few problems in the beginning
with the payment part. I think this was due in part to trying to
pay late at night (1 am) either way I spoke with customer
support and they were great at answering my questions. Thanks! - Submitted by kamy182 on 11/23/2007 11:53:16 PM
4.9 out of 5 -
(Simple STM) Shannon Kennedy was very knowledgable and professional. - Submitted by Rachelle Miller on 11/21/2007 8:09:06 AM
4.3 out of 5 -
(Simple STM) Excellent response time from Shelley Johnson. She is very courteous, efficient, friendly and helpful.
I would like to get email reminders sooner regarding policy expiration.
This survey form should show ranking numbers in bigger and highlighted text. I almost submitted the
opposite rankings. - Submitted by CTP on 11/20/2007 10:43:39 AM
4.5 out of 5 -
(Simple STM) This was my first time to use a short term insurance policy and I didn't know what to expect. The price was
fair relative to other provider's rates, I got helpful service via telephone, and my questions were answered
concisely. - Submitted by Kate on 11/19/2007 8:29:31 AM
4.2 out of 5 -
(Simple STM) service was great, the website had some glitches when the form
of payment was switched. - Submitted by Jason on 11/16/2007 6:22:09 PM
4.7 out of 5 -
(Simple STM) The website could be better, but the customer service is
amazing. Overall, I am very happy. - Submitted by Sarah Almquist on 11/9/2007 4:38:06 PM
4.7 out of 5 -
(Simple STM) Shannon's assistant Patty was great. She helped me every time I
called w/ ?'s, and that was a lot!!! She was patient and was
very understanding. I give Shannon and Patty a 10 out of 10!!
They were great to deal w/ and I know when I have any concerns
they will be there for me. - Submitted by Alicia on 11/9/2007 11:30:32 AM
4.5 out of 5 -
(Simple STM) Service is absolutely terrific, but I wish the price had been a
little more flexible and, specifically, lower. Having said
that, I also understand from my own research that this Fairmont
Specialty offers probably the most reliable and one of the least
expensive short term plans. - Submitted by Forsan Hussein on 10/29/2007 9:06:58 AM
5 out of 5 -
(Simple STM) We are very satisfied with this insurance and the agent we talk to over the phone. They were very
friendly and they explain everything to us really good!Thank you very much for helphing us out. - Submitted by Adam Aussieker on 10/22/2007 1:40:42 PM
4.71 out of 5 -
(Simple STM) thank you for simple and fast service. so far, so good! - Submitted by Erin on 10/16/2007 12:19:51 AM
4.9 out of 5 -
(Simple STM) Patty was my customer service rep and she was wonderful - very
patient - answered all my numerous questions! Thanks! - Submitted by Anne Spiett on 10/13/2007 7:18:59 PM
4.5 out of 5 -
(Simple STM) Price of policy, prompt and professional service, simplicity and
clarity of policy, fast reply to request for a refund--all very
good.
I thought it was misleading to be linked to cobrainsurance.com
because this plan is not cobra! - Submitted by Hayden Hefflefinger on 10/13/2007 1:16:47 PM
4 out of 5 -
(Simple STM) I really haven't had much interaction with the plan, agent or customer service as I just signed up for it.
The ease of signing up was great and the rep I spoke with on the phone was very helpful. I signed up
through ehealthinsurance, so I'm not sure it the rep was through them or your company. - Submitted by Dan on 10/10/2007 11:07:47 PM
4.8 out of 5 -
(Simple STM) I had a question for Shannon and she emailed me back within 20 minutes, she was great and answered my
question perfectly. Thanks! - Submitted by Chris on 10/9/2007 1:07:33 PM
4.8 out of 5 -
(Simple STM) I had accidentally logged on and ordered 2 plans. I received a confirmation e-mail, and was confused about
the second plan. The customer service rep was so kind, and so easy to work with - they easily explained the
mistake, and took care of it without any hassle. - Submitted by Joshua Izzo on 10/9/2007 8:06:05 AM
4.29 out of 5 -
(Simple STM) Had no problems on website when purchasing plan. - Submitted by Darbie on 10/7/2007 11:25:19 AM
4 out of 5 -
(Simple STM) simpled and fast - Submitted by courtney on 9/25/2007 5:42:52 PM
4.86 out of 5 -
(Simple STM) I had a very good online shopping/purchasing experience. I had limited time to shop and after deciding to
go with this product it was a simple and easy process. Return time on my application was extremely fast
and customer support was "on top" of getting me everything I needed to inforce my policy and follow up
with a survey. I would recommend them to others! - Submitted by Andrew on 9/18/2007 6:48:01 AM
4.86 out of 5 -
(Simple STM) I appreciate how easy everything was to take care of. We are
only using it for a month and I didn't need anything that would
be a huge hassle. Your process was very simple. Thank you. - Submitted by Christopher Reiland on 9/9/2007 8:17:02 PM
4.71 out of 5 -
(Simple STM) Easy to sign up for online. Have not needed to use insurance thus far. - Submitted by al on 9/9/2007 10:01:29 AM
4.62 out of 5 -
(Simple STM) new to the plan but am satisfied with the peace of mind during my transition from one plan with my
previous employer until I am able to participate in my new postion. - Submitted by Eugene Hillman on 9/2/2007 8:51:19 AM
4 out of 5 -
(Simple STM) I have not had any contact with my agent so a N/A is most appropriate for the last question. - Submitted by JMuellerSTL on 8/29/2007 10:06:30 AM
4.8 out of 5 -
(Simple STM) staff was quick with resolving the issues I had when enrolling - Submitted by Richard Melnyk on 8/28/2007 1:05:42 AM
4.7 out of 5 -
(Simple STM) I called for information on the product before perchasing and was helped - Submitted by Cindi on 8/23/2007 6:17:26 PM
4 out of 5 -
(Simple STM) Very easy - Submitted by Brian on 8/15/2007 11:08:56 PM
4.43 out of 5 -
(Simple STM) The website was so convient that I did not even need to contact customer service, everything was
already explained. - Submitted by Maria on 8/14/2007 10:43:31 AM
4.9 out of 5 -
(Simple STM) I have just begun my experience with temporary health insurance, but it seems that right from the start it
has been a relatively easy process. Thank you - Submitted by Chantel on 8/13/2007 1:58:52 PM
4.5 out of 5 -
(Simple STM) Ordering the service was very easy. We have not had a need to use it yet so I will be interested in seeing
if we have any problems when we actually go to use it. - Submitted by Kristi on 8/13/2007 8:48:53 AM
4.43 out of 5 -
(Simple STM) I also want to know the price of dental if available and if catastrophic is available as well. - Submitted by Anita Rayner on 8/8/2007 11:17:28 PM
5 out of 5 -
(Simple STM) Since I completed all the forms online, I didn't actually interact with a customer service rep. However, I was
impressed with the clarity of the plan, the promptness of the service, and with the fact that we got a free
prescription drug discount card. - Submitted by Sarah Baughman on 7/24/2007 9:08:17 AM
4 out of 5 -
(Simple STM) Neither good nor bad experience so far, but purchasing the plan online was quick and easy. Thanks! - Submitted by K on 7/22/2007 8:12:26 AM
4.8 out of 5 -
(Simple STM) Before making my decision to use FSG Simple STM Plan I contacted the customer service line twice. I got
through easily without waiting on hold and both representatives were friendly and knowledgeable. A great
experience.
Thank you - Submitted by Amber Budgett on 7/21/2007 10:00:58 AM
4.78 out of 5 -
(Simple STM) It was quick, cordial, and efficient. - Submitted by Mark Hanssen on 7/21/2007 8:08:16 AM
5 out of 5 -
(Simple STM) My experience was GREAT! I initially signed up on line only to discover that I had done it incorrectly ( I
put the wrong good through date on the policy). One phone call fixed everything; all adjustments were
made to my payment account very quickly as well. Thanks again! - Submitted by Kathy Yvette Romero on 7/20/2007 10:26:40 AM
4.8 out of 5 -
(Simple STM) Thanks you for your services - Submitted by Alan Passmore on 7/18/2007 7:32:41 AM
4.4 out of 5 -
(Simple STM) Great phone support, website application was fairly easy, I'm very happy so far, but I'll need to wait to see
how the fulfillment process is should we need to make a claim. - Submitted by Ivan Flores on 7/17/2007 9:52:24 AM
4 out of 5 -
(Simple STM) I have not had to contact customer support yet. So far, it has been an easy process. - Submitted by Leah Perbix on 7/16/2007 9:47:01 AM
5 out of 5 -
(Simple STM) Exceptional service. Great product. Couldn't have been easier to get insurance. Patty was awesome! - Submitted by T. Huml on 7/15/2007 8:23:35 PM
4.12 out of 5 -
(Simple STM) Shannon was nice on the phone. - Submitted by Mark-Sacramento Calif. on 7/15/2007 5:52:59 AM
4.1 out of 5 -
(Simple STM) Had troublr, at first, attempting to reach by phone. - Submitted by w m march on 7/14/2007 11:08:20 PM
5 out of 5 -
(Simple STM) Shannon Kennedy has done an excellent job for us. She and her staff return our calls immediately and
follow up with an email as well. We've really appreciated them. Thanks! - Submitted by Rachael Stebbins on 7/12/2007 7:04:03 AM
4.8 out of 5 -
(Simple STM) I'd been looking for a "catastrophic"/just-in-case healthcare plan for just a two-month period between
work and graduate school, and this was the only one that was reasonably priced. Plus, because
Georgetown University had referred me, I felt a lot safer signing onto this plan than I would have to any
of the random plans that came up when I did a web-search. - Submitted by Kristen on 7/10/2007 12:35:50 AM
4.4 out of 5 -
(Simple STM) I appreciate the fact that I can purchase interim health insurance when I am out of work or changing jobs
& waiting to be eligible for employer benefits. It gives peace of mind to have coverage during these
times. I have used your insurance several times. - Submitted by D. Lutz on 7/8/2007 6:17:56 PM
4.8 out of 5 -
(Simple STM) I have not used it yet but i hope no problems once i do. - Submitted by smiley on 7/6/2007 3:23:51 PM
5 out of 5 -
(Simple STM) Excellent and smooth overall experience. - Submitted by Joe O'Connell on 6/26/2007 4:17:22 AM
4.8 out of 5 -
(Simple STM) I thought the customer support was outstanding and amazingly helpful... especially considering I had some
very specific questions - they were able to help me with everything and I saved about 300 dollars over 3
months - Submitted by Ruth B on 6/24/2007 1:51:35 AM
4.1 out of 5 -
(Simple STM) :o) thank you! - Submitted by dani bonhomme on 6/14/2007 5:10:22 PM
4.5 out of 5 -
(Simple STM) I think your services are good and needs no improvement. I have one suggestion, when you are
approaching a customer for renewal / extension give him some attractive incentive to encourage his
business with you. - Submitted by Manoj. on 6/12/2007 10:23:49 PM
4 out of 5 -
(Simple STM) Haven't spoken w/ my customer service agent. I got this in case of major emergency while I was
inbetween work and starting school, and was hoping I wouldn't need it. Of course, on my first day of
coverage, I got a nasty eye infection for which I needed treatment. I couldn't immediately find a reputable
provider in my area (Chicago) that listed this plan as an insurance they accepted, which was disappointing. - Submitted by Amy on 6/11/2007 11:41:20 AM
4.9 out of 5 -
(Simple STM) I wish I could have prescription coverage added to me account. Thank you Carol Ann Norton - Submitted by Carol Ann Norton on 6/9/2007 6:10:55 PM
4.1 out of 5 -
(Simple STM) The service when I called in was excellent, but the plan pricing
was a little higher than other online student temporary
insurances. I was buying in a hurry though. - Submitted by Em on 6/1/2007 11:50:15 AM
4.89 out of 5 -
(Simple STM) We website and the agent were excellent and fast! - Submitted by Michelle on 5/31/2007 10:20:09 AM
4.3 out of 5 -
(Simple STM) Error in birthday was corrected fairly easy. I have not had the
opportunity to use the insurance as of it thank God. But so far
I have been satisfied with reaching someone etc. - Submitted by James on 5/28/2007 12:34:09 PM
4.8 out of 5 -
(Simple STM) personal friendly service - Submitted by Judy Price on 5/25/2007 3:33:44 PM
4.4 out of 5 -
(Simple STM) I was charged twice because I sent in a check and the insurance company withdrew an e-check from my
account. - Submitted by Sue on 5/22/2007 4:48:46 PM
4.3 out of 5 -
(Simple STM) Not entirely honest about the Tier 4 drugs - I would have liked to know about this aheaad of time and was
told that Tier 4 only applies a 45% discount rather than a co-pay. - Submitted by Katelyn on 5/8/2007 6:39:30 AM
4.8 out of 5 -
(Simple STM) I was very impressed with the short amount of time it took to accompllish my application and that I had ID
cards via email in minutes with prompt follow-up in the mail of the actual cards. Thanks for making a
difficult time of finding insurance extra simple! - Submitted by Jeffrey on 5/7/2007 9:44:33 AM
4.5 out of 5 -
(Simple STM) Please note to date I have not used the plan. I have had several interactions with my rep Karen Warnlof
and a sales rep. They both have been wonderful. - Submitted by Melissa Winkler on 4/24/2007 11:31:49 AM
4.3 out of 5 -
(Simple STM) We have not used our Fairmont plan as of now, but are happy you are there for people who need you.
Thanks! - Submitted by John on 4/18/2007 3:56:50 PM
4.14 out of 5 -
(Simple STM) Can not rate agent or customer service. Everything was done electronically which is nice if you know what
you need and how long you need it - Submitted by jennifer schaadt on 4/14/2007 6:52:28 PM
4.2 out of 5 -
(Simple STM) The customer support specialist I spoke with was great. My service was fast, friendly professional
knowledgeable, and helpful. - Submitted by Brandy on 4/12/2007 8:51:52 AM
4.86 out of 5 -
(Simple STM) Questions 2 & 3 in the overall plan satisfaction category do not apply to me. I have thankfully not needed
to use the plan yet and I have not spoken to my agent (online purchase). I was very happy with the cost
of the short term policy. Many other companies want to charge me as much for a short term policy as I
would pay for a full long term medical plan. - Submitted by Kim on 4/8/2007 7:10:58 PM
5 out of 5 -
(Simple STM) I was especially pleased with the helpfulness of the telephone customer service. - Submitted by R. Byrer on 3/19/2007 8:25:01 AM
4.43 out of 5 -
(Simple STM) Everything seemed to be quick and easy. - Submitted by Adam Zubricky on 3/13/2007 8:44:40 PM
4.75 out of 5 -
(Simple STM) It was quick to access when we need insurance. - Submitted by Akers on 3/13/2007 7:31:51 PM
5 out of 5 -
(Simple STM) My previous customer support experiences have been very positive. - Submitted by Michelle A. Collins on 2/15/2007 2:35:46 AM
4.5 out of 5 -
(Simple STM) It was easy and very professional. Excelent obtained insurance for son who lives out of state - Submitted by Rob on 2/9/2007 3:16:36 PM
5 out of 5 -
(Simple STM) I just recently enrolled with the program a couple weeks ago and am very satisfied up to this point, I like
the updated emails from the company. thank you - Submitted by Amanda Smeak on 2/6/2007 7:52:42 AM
4.44 out of 5 -
(Simple STM) I have spoken to several people at your agency and all have been very knowledgable and helpful. - Submitted by Tammy (Niki) Drane on 2/2/2007 12:10:21 PM
4.33 out of 5 -
(Simple STM) Have only had plan for 2 weeks. Haven't had to do anything with it yet, know nothing about Shannon
Kennedy other than she is the contact person. - Submitted by ladybugtrekker on 1/27/2007 11:41:53 AM
4.2 out of 5 -
(Simple STM) Patty was extremely helpful and professional. By the time I got off the phone with her, my contract and
application were already in my inbox...Good Job! - Submitted by Kathy-MI on 1/20/2007 8:44:54 AM
4.2 out of 5 -
(Simple STM) I recently purchased STM for my daughter. It was a relatively easy processs. I obtained basic information
about the insurance and prices on-line. I called an agent and my questions were answered. The enrollment
process was completed in about 5 minutes. Thank you. - Submitted by TB on 1/18/2007 5:28:25 AM
4 out of 5 -
(Simple STM) I only needed short term insurance for 15 days.. It was very
easy to purchase the insurance, the price was reasonable, and I
received my medical card within 3 days. Everything went very
smooth. If you are in between jobs, and your previous insurance
has expired, this is a good alternative to COBRA. - Submitted by Neal on 1/11/2007 9:42:37 AM
5 out of 5 -
(Simple STM) Customer service has been extremely helpful and very pleasant - Shannon and I believe
the other woman I spoke to is Jackie? have been great. Thank you. - Submitted by Melissa DiLauro on 1/4/2007 8:56:33 AM
4.5 out of 5 -
(Simple STM) the point of having this kind of insurance is to cover catastrophic illness and injury...havina a 10,000 cap
per diagnosis eliminates my reason for getting insurance. I understand the tradeoffs and relalize the
neccesity but still want to make the point. - Submitted by vrf on 12/30/2006 9:55:16 AM
4.44 out of 5 -
(Simple STM) Great customer service and plan. I went through Cobra in order to purchase this plan but they did not
explain to me that my coverage was from another company. In the future, I would suggest that this is
clarified. - Submitted by Stephanie R on 12/28/2006 11:14:38 PM
4.89 out of 5 -
(Simple STM) Quick and easy, got my cards right away - Submitted by Karen on 12/22/2006 1:01:16 AM
5 out of 5 -
(Simple STM) I haven't had to make a claim and have this mainly for major
medical (catastrophic expense, etc.); however the extra drug
plan was a very pleasant surprise. Thank you! - Submitted by Gary on 12/20/2006 12:02:45 AM
5 out of 5 -
(Simple STM) With starting a new job and having a ninety day waiting period for health benefits to start. This insurance
for ninety days cost me less than one month payment of my previous insurance. Giving me a great saving
while still having coverage until my new benefits start. - Submitted by Tessy on 12/17/2006 7:43:12 PM
4.29 out of 5 -
(Simple STM) I must say that it is a simple, easy insurance. All the
benefits are spelled out very clearly and if I needed this type
of insurance again I would certainly come to you for coverage.
I did use this for a doctors visit and there were no problems.
I would highly reccomend this to anyone! - Submitted by Jennifer on 12/16/2006 8:57:46 AM
4.9 out of 5 -
(Simple STM) I was very satisfied with the customer service they were extremely accomodating. - Submitted by Donna Ray on 12/14/2006 10:40:00 AM
5 out of 5 -
(Simple STM) Fast and easy! Recieved card in 48hrs. - Submitted by Seth Enos Townsend on 12/14/2006 12:22:46 AM
4.9 out of 5 -
(Simple STM) I feel very much happy with the price and the coverage. It is really a great plan and very much useful for
the short term insurance requirement. - Submitted by Ramesh on 12/13/2006 9:18:00 AM
4.8 out of 5 -
(Simple STM) Shannon Kennedy provided outstanding support. - Submitted by Tony on 12/12/2006 11:41:22 PM
4.4 out of 5 -
(Simple STM) Easily attainable insurance (good website, professional staff, next-day availability) made the health
insurance search easy. - Submitted by Frances Tepolt on 12/5/2006 5:19:47 PM
4.86 out of 5 -
(Simple STM) I just needed a short term policy, and I was glad to find that FSG provides that with very little hassle. It
didn't take long to get my policy, the effective date was right away, and I didn't encounter any
unforeseen problems. - Submitted by Meg on 12/2/2006 6:52:37 AM
4.4 out of 5 -
(Simple STM) Shannon was easy to reach and answered my questions.
- Submitted by vyates on 11/23/2006 7:59:22 AM
5 out of 5 -
(Simple STM) Very easy and effective. - Submitted by Raquel Marroquin on 11/21/2006 10:44:26 AM
4.14 out of 5 -
(Simple STM) I was very glad to find your web site It was easy to use & the price was very good The whole experience
was made very quick & easy - Submitted by Cynthia Walker on 11/16/2006 9:52:35 PM
5 out of 5 -
(Simple STM) I am getting out of the military and I am accustomed to a certain level of professionalism when dealing with
administrative matters. My agent was very professional. I liked the service I received. I liked the straight
forward pricing and I felt like everything was clear. I received the cards and paperwork promptly.
Frankly, I was relieved that everything went so smooth. - Submitted by Charlotte on 11/16/2006 6:59:34 AM
4.4 out of 5 -
(Simple STM) FSG's products on the website are described well and the process of applying for insurance is made quite
simple. - Submitted by Matthew Colglazier on 11/9/2006 6:51:13 AM
5 out of 5 -
(Simple STM) It was easy to sign up. It is good coverage at a reasonable price. - Submitted by Craig Teichman on 11/9/2006 6:48:12 AM
4.4 out of 5 -
(Simple STM) Overall service was good. I had a few long waits on the phone. - Submitted by Christina Chatfield on 11/6/2006 2:31:22 PM
4.11 out of 5 -
(Simple STM) I haven't used the plan, my deductable is too high. But, if I have to go into the
hospital, I think it will be a good plan.
My customer support person, Patty at ex 206 is very nice and helpful.
- Submitted by Jane Wiseman on 11/3/2006 12:55:58 PM
5 out of 5 -
(Simple STM) The application process was so simple - I didn't even need to
talk to anyone: I could do it all online. Everything came in
the mail promptly as promised. This has been one of the easiest
things I've had to do! - Submitted by Stephanie on 10/30/2006 8:11:58 AM
5 out of 5 -
(Simple STM) Shannon was very helpful and gave me her direct line if I should have any future questions. - Submitted by Mellisa Zaluski on 10/27/2006 12:52:55 AM
5 out of 5 -
(Simple STM) I needed a 30 day policy between jobs , the Purchase was Quick and easy. Highly Recommended. - Submitted by Steve D. on 10/26/2006 7:40:14 AM
4.75 out of 5 -
(Simple STM) I've been quite pleased. I'm actually going to renew for another 180 days. - Submitted by A.V. Breland on 10/21/2006 11:19:07 PM
4.71 out of 5 -
(Simple STM) This is a very easy thing to do for me, I lost my job and need insurance while I am finding another. I do
not expect to be out of work for more than a month or two so these short term plans are perfect. - Submitted by Tyler on 10/19/2006 1:28:19 PM
4.8 out of 5 -
(Simple STM) I have contacted customer service via email several times. Each
time, my question has been answered promptly (usually the same
day). The responses are always thorough, helpful and courteous.
I haven't filed a claim yet (and hopefully won't have to!) but
I've definitely been pleased with the customer service. - Submitted by EM on 10/18/2006 3:40:01 PM
4.8 out of 5 -
(Simple STM) Fast and Simple - Submitted by THR on 10/15/2006 5:23:25 PM
5 out of 5 -
(Simple STM) I love it, the price is good and the website shows everything no confusion at all when it came to finding
something - Submitted by MARLY SLAYTON on 10/14/2006 3:52:23 AM
5 out of 5 -
(Simple STM) Extremely satisified with level of support. - Submitted by Kimberly Settle on 10/13/2006 9:54:38 AM
4.6 out of 5 -
(Simple STM) I returned to using Fairmont Specialty Group for my temporary health insurance needs after being very satisfied
with their service as a car insurance provider. Their customer support is great. - Submitted by $$health on 10/12/2006 10:39:01 AM
4.78 out of 5 -
(Simple STM) The representative was very helpful and kind. She answered all of my questions and it did not take a lot of
time. - Submitted by Corie on 10/12/2006 5:36:19 AM
4.86 out of 5 -
(Simple STM) Signing up was quick and easy, the informaiton was clear, and the product met my needs. - Submitted by Rosie on 10/9/2006 11:32:30 PM
4.44 out of 5 -
(Simple STM) Fast and Easy. Thank you. - Submitted by Clay Sharman on 10/7/2006 5:19:02 AM
5 out of 5 -
(Simple STM) It was extremely easy, and was less than I expected to pay. - Submitted by Chris Kisco on 10/3/2006 9:09:50 AM
4 out of 5 -
(Simple STM) Once I did communicate with the service dept. did well.
The policy appears to be a little difficult to understand however the customer service rep. was willing to
clear up some of my misunderstandings. - Submitted by davem on 9/28/2006 6:15:23 AM
5 out of 5 -
(Simple STM) I am quite glad that I researched many different short term medical plans, because the more I looked the
more I appreciated the Fairmont Simple STM plan. So far I have had no problems whatsoever with any
aspect of the plan and the price was very reasonable. I only wish I could keep the plan longer! - Submitted by Pam P. on 9/26/2006 12:31:48 PM
4.2 out of 5 -
(Simple STM) The customer support staff were really nice. The person I called at the insurance office that handled our
original Koster policy (a university group plan) was kind, but unable to be very helpful with website
difficulties. I could not make the website accept any of my credit cards. Then I authorized a transfer from
bank account, but a week later could not see any evidence that it had posted. I called a customer service
number and got a delightful agent that discovered I had put too ma - Submitted by Ariel Miller on 9/17/2006 12:38:48 PM
4.43 out of 5 -
(Simple STM) i have not had any problems with anyone or anything so far and i hope to continue that. - Submitted by susan on 9/15/2006 7:35:03 PM
4 out of 5 -
(Simple STM) Initially I was working with a different young lady and I telephoned her several times in which she returned
none of my calls. I was very displeased with her service. The second young lady made the process really
simple and did an excellent job. Thanks. - Submitted by Demarius McRae on 9/15/2006 8:20:44 AM
4.3 out of 5 -
(Simple STM) Deb Carr really helped me out and gave personal attention to an
error I made with my birthdate. I appreciate being able to
contact a person directly to work with. - Submitted by Janet Holland on 9/14/2006 11:03:42 PM
4.29 out of 5 -
(Simple STM) It is a simple, affordable way to get coverage for major expenses. - Submitted by Isaac on 9/11/2006 9:59:00 PM
4.29 out of 5 -
(Simple STM) I have not been in need of contacting my agent or customer support, therefore I cannot give honest
answers. I do assume they will be in keeping with the standard that I found on the website. - Submitted by Jeanne on 9/10/2006 11:19:28 AM
4.4 out of 5 -
(Simple STM) Everything was fine! - Submitted by Martha on 9/6/2006 2:45:50 PM
5 out of 5 -
(Simple STM) Every aspect of the plan was great and the transaction was painless. Although even when there were
limitations of the plan that would not allow the use of the policy, the procedure to cancel was just as simple
and helpful Thank you. - Submitted by MJR on 9/5/2006 11:21:01 PM
4.57 out of 5 -
(Simple STM) What I liked most is I could apply on line at my convenience. It was easy. - Submitted by Lari Bright on 8/27/2006 8:56:51 AM
4.1 out of 5 -
(Simple STM) I won't know how good the plan is until I have to file a claim truthfully, but upfront, it was a consumer-
friendly transaction. - Submitted by chris on 8/24/2006 12:43:18 PM
4.14 out of 5 -
(Simple STM) Bought this insurance to cover the time between coverage from
one job to another. Haven't used customer service or an agent.
Applied and did everything on line so really can't rate anything
else. - Submitted by David Cober on 8/18/2006 4:07:11 PM
5 out of 5 -
(Simple STM) It is just wonderful to know that there is an option when you are between insurance coverage. It allows
me to be at ease. - Submitted by JWR on 8/18/2006 10:51:07 AM
4.2 out of 5 -
(Simple STM) My son was laid off from his job in CA and was preparing to travel to the Midwest. We needed a health
insurance plan immediately and the Fairmont Specialty Group made this possible within a very short time-
frame. It gave us real peace-of-mind to know he had the coverage. - Submitted by Andy Brown on 8/17/2006 8:35:14 AM
4.22 out of 5 -
(Simple STM) Patti at Fairmont was so helpful and quick to respond that I immediately recommended my sister (who is
also recently and temporarily unemployed) to the program...! - Submitted by K Riley on 8/15/2006 5:09:04 PM
4.88 out of 5 -
(Simple STM) I have had a very good experience so far. When I called to ask
about the plan that would be right for me, I promptly spoke with
someone and was easily able to choose a plan. Soon after I
received the necessary info via email. Very simple. - Submitted by silverman on 8/9/2006 4:58:52 PM
5 out of 5 -
(Simple STM) THE PRICE IS COMPARATIVE TO OTHER INSURANCE PLANS....THE PROCESS WAS SIMPLE AND FAST AND
APPRECIATE YOUR PROFESSIONALISM. - Submitted by ROGER on 8/9/2006 2:30:42 PM
4.8 out of 5 -
(Simple STM) Worked with me to get my insurance fast and at a good price. You can't beat the service and price with
FSG. - Submitted by Jared Becknell on 7/30/2006 7:38:57 PM
4.1 out of 5 -
(Simple STM) It was a quick service. I was pleased - Submitted by Marc on 7/26/2006 4:02:41 PM
4.3 out of 5 -
(Simple STM) Please send insurance card. I have been billed for amount. - Submitted by beverly mile on 7/26/2006 10:37:03 AM
4.4 out of 5 -
(Simple STM) Good price. Customer service was very helpful and took action when they accidentally over-charged my
credit card. - Submitted by mpd on 7/25/2006 5:53:03 AM
4.38 out of 5 -
(Simple STM) The price is right, and it was easy to figure out online. - Submitted by Anna L on 7/23/2006 10:26:32 AM
4.9 out of 5 -
(Simple STM) I can't say enough of how affordable the program is comparing to Cobra. Certainly I will recommend this
others. Thank you!
- Submitted by Lotus on 7/22/2006 10:23:50 AM
4 out of 5 -
(Simple STM) The policy came quickly in the mail. It was very easy! - Submitted by Lauren Eade on 7/21/2006 11:30:06 PM
4.1 out of 5 -
(Simple STM) helpful phone operators, and they are also respectful - Submitted by Kyle Beiter on 7/18/2006 8:08:25 PM
4.3 out of 5 -
(Simple STM) Lydia was my contact person. She was very helpful and friendly. - Submitted by James r. Grant on 7/14/2006 10:46:03 AM
5 out of 5 -
(Simple STM) It was so easy to sign up and the plan was reasonable. All my questions were answered and the customer
support person was very nice. - Submitted by Christi Laing on 7/14/2006 9:06:56 AM
4.5 out of 5 -
(Simple STM) I have had very limited experience so this survey seems a little silly to me. Within 5 minutes of looking at
website I bought a plan. I haven't had a claim or experience with another online insurance company so I
don't really know how to assess FSG. - Submitted by Conrad on 7/13/2006 9:43:45 AM
4.3 out of 5 -
(Simple STM) The plan was easy to apply for and the customer service representatives I spoke with were very helpful
and informative.
- Submitted by Lisa Sweeney on 7/13/2006 6:59:39 AM
5 out of 5 -
(Simple STM) Everything has been great so far. - Submitted by Amy Wojciechowski on 7/13/2006 6:28:34 AM
4.9 out of 5 -
(Simple STM) Everything was fine, hopefully we will never need to have to use the plan. In between jobs we needed
something fast and easy, you made that happen.
Thanks - Submitted by Joe G on 7/11/2006 6:57:51 AM
4.6 out of 5 -
(Simple STM) Very helpful customer relations - Submitted by Jordan on 7/10/2006 2:03:45 PM
5 out of 5 -
(Simple STM) Have not had to use it yet. I purchased it for the protection. - Submitted by Steven J Roberts on 7/8/2006 7:13:32 AM
4.5 out of 5 -
(Simple STM) I had a good experiance especially when I needed to talk to somebody. The person over the phone
explained and asnwered my problems/questions very well. - Submitted by Philippe Carson on 7/7/2006 7:29:33 AM
4.3 out of 5 -
(Simple STM) Simply satisfied - Submitted by Samantha Riley on 7/4/2006 11:56:53 AM
4.11 out of 5 -
(Simple STM) The agent I spoke with was great...it wasn't Shannon, and I unfortounatly don't remember her name, but
she was wonderful - Submitted by Julia Lee on 6/26/2006 8:38:25 AM
4.89 out of 5 -
(Simple STM) I haven't used the insurance, but the process to receive
coverage was fast and simple! Thanks Shannon! - Submitted by Evan Brienza on 6/24/2006 11:17:44 PM
4.17 out of 5 -
(Simple STM) We just got the plan for a temporary policy until my wife's new job's insurance plan kicks in. We haven't
had to use it yet, but it's great to have the coverage at such an affordable price when you need it. - Submitted by Nick Norman on 6/24/2006 7:44:46 PM
4.71 out of 5 -
(Simple STM) This plan was very easy to sign up for and I received my insurance cards very quickly. - Submitted by Laura Kerrins on 6/17/2006 8:05:59 AM
5 out of 5 -
(Simple STM) It was much simpler than I imagined it would be to obtain short term health insurance. The company
responsed immediatly which was helpful, I knew where things were at!
Thanks - Submitted by Lon on 6/15/2006 7:05:12 AM
4.25 out of 5 -
(Simple STM) No experience yet, beyond taking out the policies. I haven't had to take advantage of the policy, so I have
no experience hadnling claims. - Submitted by Tom Fuszard on 6/14/2006 2:42:13 PM
5 out of 5 -
(Simple STM) So far so good. It isn't in effect yet, but the ease of acquiring the insurance was great. - Submitted by Corrie on 6/7/2006 11:05:46 AM
4.33 out of 5 -
(Simple STM) The on-line application is simple and easy to use. Very user friendly - Submitted by Ron Luitgaarden on 6/2/2006 8:09:03 AM
4.67 out of 5 -
(Simple STM) I was pleased with the ease of applying for this insurance. I did it at my own pace with no pressure from a
sales person. I would have choosen a lower deductable, but the price was a little to steep. It is good to
know, I have coverage while I wait for my new employment insurance to kick in. Thank you. - Submitted by Dorothy Nardi on 5/23/2006 6:35:06 PM
5 out of 5 -
(Simple STM) I have not had a need to use the plan as yet but the ease of applying for the insurance and the peace of
mind it has given me while I am between jobs has been terrifiic. - Submitted by carolyn on 5/17/2006 10:51:09 AM
4.9 out of 5 -
(Simple STM) I explained my current situation to my agent and she helped imform me of what my options where, along
with a direct link included in the email to help expited the process. She responded quickley and
professionally which was important to me since I was going through an online service. I signed up the
same day as receiving her email and was impressed with how easy it was to do. I am throughly happy with
the customer service and plan that I have received. - Submitted by Jennifer Schuka on 5/13/2006 2:27:05 PM
4.6 out of 5 -
(Simple STM) I found your website extremely helpful in determining which insurance product to use. All pertinent
information was provided and easily explained when necessary. When I had a question, I was able to
reach Live Support very easily and they were helpful. Having the option to compare packages was the
most helpful - it allows us to compare apples to apples while at the same time comparing whether we want
to upgrade to oranges! My application was approved very quickly and I received my in - Submitted by Ksawyer on 5/11/2006 7:48:12 AM
4 out of 5 -
(Simple STM) I have a question to ask and will be sending a mail . aI will let you know how O rate your plans after I have
used it.
Thanks, Brian - Submitted by Brian on 5/5/2006 8:01:24 AM
5 out of 5 -
(Simple STM) Very fast, easy, affordable! - Submitted by Grace on 5/4/2006 5:42:15 AM
4.75 out of 5 -
(Simple STM) The plan was exactly what I was looking for at a price I could
live with. I'm lucky to be healthy and only needed something to
give me piece of mind in the event of an unexpected medical problem. - Submitted by Nikki on 4/23/2006 1:44:50 PM
4.33 out of 5 -
(Simple STM) I am pleased with the price and that I only have to pay for the dates I need to be insured. Thanks!! - Submitted by Elizabeth on 4/18/2006 8:08:26 AM
4.5 out of 5 -
(Simple STM) I have only had the plan for two weeks but am very satisfied so far, even though I have not really used it
yet.
Vicky Gilbert - Submitted by Vicky Gilbert on 4/11/2006 12:20:15 PM
4.2 out of 5 -
(Simple STM) GREAT PEOPLE TO WORK WITH! - Submitted by RICH FREELAND on 4/9/2006 1:50:57 PM
5 out of 5 -
(Simple STM) The price is definitely right -- hopefully, I won't have to find
out if claims service is on the same level as the purchase
service. However, so far, I've been very happy with it. - Submitted by Gary s. on 4/3/2006 11:17:41 PM
4.9 out of 5 -
(Simple STM) I quoted as the agent for Abbie Russell and her Mother said she could not afford to take a plan right now
and that daughter is going on father's plan on 3-15-06 so just took her chances for a few days. Rates and
plan really looked good. Will use for future clients. - Submitted by Nedra Lovelace on 3/15/2006 12:58:13 PM
4.33 out of 5 -
(Simple STM) I"ve only had this for 15 days and will be on my new company's plan after the 31st, however I was not
able to get on the website - according to my plan summary it should be www.simplestm.com - which does
not even come up at all - Submitted by Derick on 3/14/2006 10:17:22 AM
5 out of 5 -
(Simple STM) Oh My Gosh, I was in such a pickle and need coverage the next day!
Thanks for the help.
Oh, Tell Patti Thanks for me. - Submitted by Sarah H on 2/24/2006 3:58:38 PM
4.7 out of 5 -
(Simple STM) The experience was fast and easy for me. I appreciated it greatly. - Submitted by Morgan Smith on 2/16/2006 10:25:03 AM
5 out of 5 -
(Simple STM) I really liked how fast it was to get insurance from you online.
I didn't even have to talk to anyone over the phone. - Submitted by Kristen LePage on 2/15/2006 9:13:36 AM
4.5 out of 5 -
(Simple STM) Because of pre-existing health problems I was immediately refused insurance. - Submitted by Greg Howland on 2/7/2006 11:32:17 AM
5 out of 5 -
(Simple STM) Great rates, much lower than my COBRA premiums. Thanks, - Submitted by Gus E. on 1/30/2006 11:14:31 AM
4.43 out of 5 -
(Simple STM) So far I have had a good experience. I just received my card in
the mail, my coverage does not start until Feb. 1 so I do not
have any input on actual use. As far as the web site, very easy,
very understandable. Of course I hope my family stays healthy
but in the case of illness or injury this insurance will be a
great help, otherwise we would have none since I was laid off.
This plan is considerably lower than if I had picked up Cobra
from my employer it would have been $1097.00 a month, - Submitted by Jason on 1/26/2006 8:31:05 AM
4.43 out of 5 -
(Simple STM) Well thought out website and product selection! - Submitted by Jim on 1/24/2006 11:46:04 PM
5 out of 5 -
(Simple STM) Great short term health. Thank you for the ease of getting next day coverage when I
needed it. - Submitted by Robyn on 1/20/2006 9:08:05 AM
4.9 out of 5 -
(Simple STM) Sharon was absolutely wonderful! I had an issue where my previous employer was supposed to be
supplying me with COBRA and she claimed my papers were int he mail for 2 weeks. It was my last day
there and still no papers, I couldnt go w/o insuarnce so I went on the web and FSG came up. I saw the
cost and was suprised how low it was, so I called. Sharon didn't know me but I sure felt like she did. I
Explained my confusion about why it was so much less expensive and wanted to make sure - Submitted by Vicki S on 1/19/2006 9:47:18 AM
4.29 out of 5 -
(Simple STM) It was easy and simple and fast. - Submitted by Carlie on 1/18/2006 10:28:27 AM
4 out of 5 -
(Simple STM) We have yet to receive our plastic cards and it has been 16 days since we signed up and you debited our
account. Is this usual? - Submitted by Herman L.Sanders on 1/15/2006 8:15:04 PM
4.4 out of 5 -
(Simple STM) Getting insurance through FSG was so easy. My family had previously been trying to get temporary
coverage from Blue Cross Blue Shield and it was such a long ordeal, filling 6 page paperwork out, waiting,
then having to get detailed medical history on perfectly healthy people. It was awful, and then our
premium was going to get almost 3 times what they originally told us. The evening we were told about the
outragous quote, I got online and that same night had us set up for insurance st - Submitted by sunshine empie on 1/9/2006 2:14:03 PM
5 out of 5 -
(Simple STM) WHAT? - Submitted by D on 1/4/2006 2:30:45 PM
4.4 out of 5 -
(Simple STM) I love the fact that a person can obtain insurance within 30 days of needing it. It is also such a fast
process with no hassle. I was approved in no time and the price is very inexpensive. I have used this type
of health insurance twice now, and would recommend it to anyone. - Submitted by S. Boyce on 12/24/2005 10:09:18 AM
5 out of 5 -
(Simple STM) I just recently purchased my policy with FSG to cover me until I'm able to secure coverage through an
employer and during a regular check-up visit to my family doctor he discovered that I had a condition which
required surgery. I wasn't sure what to expect since I'd never dealt with short-term health care coverage,
but the folks at FSG have been very helpful and they've gone out of their way to help me get the
treatment I need as soon as possible.
I'd recommend FSG to anyone in need - Submitted by Gordon on 12/6/2005 11:24:15 PM
4 out of 5 -
(Simple STM) Thank you! - Submitted by Eda M Caglar on 11/16/2005 2:06:17 PM
4.2 out of 5 -
(Simple STM) The lady that I talked to was really nice and imformative! I liked that! - Submitted by jennifer on 11/16/2005 9:09:02 AM
5 out of 5 -
(Simple STM) Fast, easy and cheap. All good things. - Submitted by Leon on 11/15/2005 12:00:32 PM
4.1 out of 5 -
(Simple STM) Great price for a simple, easy to use plan. I appreciate being able to get good quality, affordable health
insurance! - Submitted by Jeanne Smith on 11/11/2005 10:58:52 PM
4.8 out of 5 -
(Simple STM) Good job on getting the policy issued. - Submitted by Paul on 11/1/2005 8:04:18 PM
5 out of 5 -
(Simple STM) I have had a wonderful experience so far. - Submitted by Amanda on 10/30/2005 7:37:29 AM
5 out of 5 -
(Simple STM) We really enjoyed the price. To keep our old insurance
through CORBA for 6 weeks until our new insurance kicked
in was going to be more than 3 times the price, so this was a
great alternative! - Submitted by James Nelson on 10/16/2005 9:13:26 AM
5 out of 5 -
(Simple STM) It was easy, almost instant, and what I needed in a pinch.
The right price, no hidden costs, and a wonderful product. - Submitted by Erica Mbangamoh on 9/29/2005 6:16:07 PM
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